Shipping and return policies

BURNING BROOK

Shipping and return policies

SHIPPING POLICY

- ORDER'S WILL SHIP THE SAME DAY THE ORDER IS PLACED OR THE NEXT BUSINESS DAY, DEPENDING WHAT TIME THE ORDER IS PLACED.

- A TRACKING NUMBER WILL BE E-MAILED TO YOU AS SOON AS YOUR PACKAGE IS MAILED OUT.

- ORDER'S PLACED WILL BE SHIPPED VIA GROUND SHIPPING. IF YOU WOULD LIKE TO INSURE YOUR PACKAGE OR WANT FASTER DELIVERY OPTIONS, PLEASE CONTACT ME. EXTRA INSURANCE AND / OR SHIPPING COSTS WILL BE ADDED TO YOUR BILL. 

- FRAGILE ITEMS WILL BE OVER PACKED TO PROTECT THEM  AT NO ADDITIONAL COST TO YOU.


RETURN POLICY

- ALL ITEMS RETURNED WILL BE SHIPPED AT THE CUSTOMER'S COST AND A 15% RESTOCK FEE.

- ACCESSORIES MAY BE RETURNED WITHIN 5 DAYS OF DELIVERY. ITEM'S MUST BE UNUSED AND STILL IN "NEW" CONDITION INCLUDING TAGS AND PACKAGING TO BE RETURNED. 

- ONCE THE ITEM HAS BEEN RECIEVED BACK TO THE BUSINESS  AND THE CONDITION OF THE ITEM IS APPROVED BY THE OWNER, A RETURN WILL BE ISSUED. UNDER NO CIRCUMSTANCE WILL A RETURN BE ISSUED BEFORE THE ITEM HAS BEEN INSPECTED. 

- ALL ART, JEWELRY, CLOTHES AND GLASS SALES ARE FINAL AND MAY NOT BE RETURNED.